Onsite Support

24/7 Onsite Support Provided Anywhere Needed

The premium service we provide is the peace-of-mind to customers in helping with physical server and colocation requirements.  Onsite services provide real value by saving enterprises time and money, that’s a given.  The real value is the competency level of those services.  You depend on obtaining the highest level of customer service, technical support, in fact all Data Center operations, including hosting services.  As a premium colocation provider, we understand what’s important to you, and your business model, the need to provide appropriate services with true competency, that never stops, lags, or fades over time.  Service and expertise you can count on with 24/7 peace-of-mind at no extra charge.

Imagine, always having the bandwidth requirements, including cost management of your data center easily met or exceeded, always one step ahead of your ever-increasing needs.  We provide end-to-end data center services that meet and exceed your end-user computing and enterprise data and application infrastructure service needs.  Increasingly important to you, in today’s business environment is our ability to provide world-class information security (Infosec) management services of your data center operations.  Managing Enterprise IT Infrastructure is a way of life for us.

Bottom Line Concerns

You need to receive bottom line results from any onsite services provided.  We know your IT staff must deal with a multitude of tasks, such as:

  • Administering multiple technologies
  • Keeping applications up to date and available
  • Managing crises when service interruptions occur
  • Managing hardware systems and software components.

In addition, your staff is responsible for designing and initiating key IT initiatives to move the company forward and respond to strategic initiatives set forth by corporate managers and CEOs.  We know business continuity is on top of every enterprise’s list of concerns.  This is why you need world-class outsourcing of all day-to-day IT infrastructure administrative and support functions, so you and your IT staff can focus on the strategic side of the IT functions with confidence in receiving the bottom line results necessary for continued growth.

Top Line Solutions

At Kal Informatics, we understand and embrace the complexities and challenges of outsourcing or transferring data center and onsite support functions to an IT infrastructure support company.  This allows your IT staff to focus on the strategic side of the IT function.  We know this is important to our clients to have the capability for continuous innovation necessary to create new products and services to compete in the arena of world commerce.  Consequently, the strategic function has more value to the bottom line by offering:

  • Enhanced Efficiency, Optimization, and Availability
  • Reduced Costs
  • Increased Safety With Proactive Event Detection
  • Increased Dependability With Advanced Event Co-Relation
  • Increased Employee Productivity

Onsite Services

As a data center and onsite solutions provider, Kal Informatics develops cost-effective solutions for our corporate clients.  We understand the critical nature of data center and onsite solutions and why high-level IT competency is vital to your operational success.  Our mission is to provide world-class data center and onsite operations management to support your organization’s ability to carry out its core business function, with services of:

  • Network management/command center operation services
  • Desktop/onsite end-user support services
  • Data center monitoring services
  • Enterprise UNIX and Wintel infrastructure support services
  • Enterprise backup and recovery services
  • Packaging and network installation services

World Class Expertise

  • Unix Operating Environments and application Deployments
  • Patches, Hot Fixes, Upgrades
  • Third-party, Capacity/Load, Infrastructure Stress & System Integration testing
  • Regulatory Sarbanes-Oxley (SOX), Basel II, Solvency II testing
  • Product Lifecycle Management
  • Bandwidth Analysis
  • Network Traffic Assessment
  • NOC management
  • Enterprise file transfer management
  • Database administration
  • Application development
  • Enterprise BI application hosting and data migration
  • Standard Reporting
  • ETL Infrastructure Lifecycle Management & Development Services
  • Enterprise data architecture (EDA) Integration
  • Wintel Platform Management
  • Advanced BI Analytics, Development & Reporting Services
  • Data Center Monitoring, Troubleshooting, Resolution
  • Supporting Software Technologies of SAS Business Objects, Cognos, SPSS, Oracle, MS-SQL, FICO, Customer Intranet Solutions, PEGA, Citrix
  • Supporting Web Sever Technologies of Weblogic, Websphere, Tomcat, Apache, JBoss, TIBCO